Snapcycle Reviews
Snapcycle Customer Reviews (4)
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Snapcycle Customer’s Q&A
Snapcycle Features and Benefits
Key Features and Benefits of Snapcycle Electric Bikes:
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Comfortable Ride:
- Pavement and Light Off-Road Terrains: The Snapcycle R1 Pro offers a comfortable ride on both paved roads and light off-road terrains.
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Immediate and Smooth Power Delivery:
- The bike's 750W motor provides immediate and smooth power assistance, making it easy to maintain high speeds and climb hills.
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Responsive Torque Sensor:
- The torque sensor is responsive and well-tuned, providing intuitive assistance at low speeds and allowing the bike to hit high speeds with ease.
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Integrated Lights and Display:
- The bike comes with integrated lights (headlight with high and low beams, taillights with turn signals), and a color display that is visible in bright sunlight.
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Hydraulic Disc Brakes:
- The hydraulic disc brakes demonstrate good stopping power, ensuring safety during rides.
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Accessories:
- The R1 Pro includes fenders, a rear rack, and tidy cabling for a clean aesthetic.
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Class 2 Operation:
- The bike ships configured for Class 2 operation (20mph speed limit), with the option to remove the throttle for Class 1 operation or unlock the throttle for higher speeds.
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Smartphone App Connectivity:
- The bike is supposed to connect to a smartphone app over Bluetooth, although there have been reported issues with this feature.
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Warranty and Returns:
- Snapcycle offers a 14-day return policy for their products, including the Snapcycle Warrior model.
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Customer Support:
- While Snapcycle lacks an established North American headquarters, they do have a service center that also retails other e-bike brands, which may raise questions about long-term support for servicing, spare parts, and warranty claims.
Snapcycle Pricing
Snapcycle.com offers various electric bikes with different price points. Here are some specific examples:
- Snapcycle Warrior: $1,199.00 (originally $1,799.00)
- Snapcycle R1 Step Electric Bike: $1,099.99
Please note that prices may vary based on the specific model and any ongoing promotions. Additionally, Snapcycle offers a 14-day return policy for their products.
About Snapcycle.com Payment Method?
Snapcycle.com accepts both debit and credit cards (MasterCard, Visa, or AMEX). For those who wish to make a wire transfer, they can contact the Snapcycle Customer Service Team for assistance. In addition to these, the store also accepts payments made via Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal. When an order is placed on the site, the card is debited in USD immediately and not at the time of dispatch. The site uses Secure Sockets Layer (SSL) technology to provide a safe and secure shopping experience. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle card and information. Snapcycle.com takes online security very seriously and has invested a lot of time and money to certify their solution as PCI compliant. Lastly, they also offer financing options through Affirm.
Snapcycle FAQs
About Snapcycle.com Popular Products and Services?
Snapcycle.com is renowned for its range of electric bikes (E-bikes), particularly the fat tire models designed for various terrains and rider preferences. Among the most popular products are the Snapcycle R1 Pro E-Bike and the Snapcycle R1 Pro Step Thru E-Bike, both priced at $1,999.00. The Snapcycle Stinger E-Bike stands out as an affordable option at $899.00, while the Snapcycle Infinity E-Bike and Snapcycle Eagle E-Bike offer mid-range pricing with discounts up to $200.00 and $500.00 respectively. Accessories such as the Aluminum Phone Holder and Rainproof Bicycle Pouch complement the E-bikes, enhancing the riding experience. Snapcycle also promotes eco-friendly transportation through its products, aiming to redefine cycling as a lifestyle choice beyond just a mode of transportation or fitness regimen.
How can I contact customer support at Snapcycle.com?
To contact Snapcycle.com customer support, customers can reach out via email at support@snapcycle.com or by phone at +1 (415)888 9135. Additionally, for technical issues with Snapcycle e-bikes, a free virtual troubleshooting session can be scheduled with the technical team. The customer service team is committed to providing assistance and addressing any inquiries or concerns.
What are the specifications of Snapcycle R1 Pro E-Bike?
The Snapcycle R1 Pro E-Bike is equipped with a 750W brushless geared hub motor that peaks at 1200W, providing ample power for various terrains. It features a 48V 20Ah Samsung lithium battery, offering a range of 30-60 miles per charge. The bike is classified as Class 2, configurable to Class 3, and has a total payload capacity of 330 lbs. Designed for rider heights between 5'6”-6'7”, it includes a torque sensor for instant start capabilities, ensuring a smooth ride. The integrated handlebar comes with an LCD for real-time data, and the adaptive lighting system enhances visibility. The bike's hydraulic disc brakes ensure effective stopping power, and it supports a smart control app with Bluetooth for keyless unlocking and performance monitoring. The charging time is approximately 6-7 hours, and the bike's weight is 80.7 lbs. Speed is limited to 20 mph but can reach up to 28 mph with pedal assist.
What is the return policy for Snapcycle products?
Snapcycle's return policy allows for returns within 14 days of receiving an item. To be eligible, products must be in the same condition as received, with original packaging and tags, and a receipt or proof of purchase is required. For defective products, Snapcycle provides a return shipping label, while for returns due to customer remorse, the customer is responsible for the return shipping costs. Refunds are issued to the original payment method after inspection and approval of the returned item. The refund process may take 2-4 weeks. For cancellations, customers can contact Snapcycle via email or phone before the order is shipped. Items on sale and gift cards are non-refundable. Snapcycle also offers free economy shipping within the continental US, with orders typically shipped via FedEx or UPS. Expedited shipping is available for an additional charge.
About Snapcycle.com Prices and Cost?
Snapcycle offers a range of electric bikes with varying prices. The Snapcycle R1 Pro E-Bike and the Snapcycle R1 Pro Step Thru E-Bike are both priced at $1,999.00. The Snapcycle Stinger E-Bike is available for $899.00. The Snapcycle R1 Step-Thru E-Bike is priced from $1,699.00 to $1,799.00, while the Snapcycle Infinity E-Bike ranges from $1,399.00 to $1,599.00. The Snapcycle Eagle E-Bike is priced from $999.00 to $1,499.00. The Snapcycle Pegasus E-Bike and the Snapcycle S1 E-Bike are priced at $1,299.00 and $1,499.00 respectively. There's also a new arrival, the Snapcycle Warrior, priced at $1,799.00. Prices may vary based on features and specifications of each model. It's recommended to check the official website for the most accurate and up-to-date pricing information.
Snapcycle.com Return Policy?
Snapcycle has a 14-day return policy, which means customers have 14 days after receiving their item to request a return. All items that are on sale are non-refundable. This includes items with free shipping. To be eligible for a return, the item must be in the same condition that it was received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also needed. To start a return, customers can contact Snapcycle at support@snapcycle.com. If the return is accepted, Snapcycle will send a return shipping label, as well as instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
For shipping, Snapcycle currently only ships to locations within the United States (Except Hawaii, Alaska, and Puerto Rico). They offer free economy shipping to the continental US, ONLY. Charges apply on all expedited shipping. All orders are shipped via FedEx or UPS. The handling time is 1-2 days (MONDAY - FRIDAY) and the transit time is 2-7 days (MONDAY - FRIDAY). If all the items in the order are in stock, the order will typically ship within a week. A shipping confirmation email will be sent to the email address keyed in on the checkout page once the order has shipped. Please allow 2 to 7 business days for the shipment to arrive at the address. All delivery dates provided by Snapcycle are estimates, and the actual delivery date may vary. Customers can track their order by logging in via www.snapcycle.com. For more shipping related enquiries, customers can send an email to support@snapcycle.com. Snapcycle will get back to them within 24 hours.
What is Snapcycle?
Snapcycle is a company that was founded in California in 2020 by a team of young and fun-loving e-bike enthusiasts. They incorporate the latest technology into their ebikes, offer great functionality to their customers, and most importantly, keep their ebikes at an accessible price point for everyone. They have a variety of models available, including the Snapcycle R1, which is a powerful climber with a 750W motor that can achieve a reputed peak output of 1200 watts. The R1 can carry a total payload of up to 275lb and is designed to fit riders from 5’3” to 6’4” in height. The R1’s 672 Wh battery charges in 5 hours. The bike can handle bumpy dirt roads but not real mountain bike trails. The company is passionate about redefining the perception of cycling, elevating it beyond a mere mode of transportation or fitness regimen. For them, it's a lifestyle choice—a way to explore, discover, and immerse oneself in the world around us. Snapcycle is designed to deliver true value to each of their customers through innovation and cutting-edge technology in the E-bike industry. They also offer a payment plan where customers can pay at their own pace, with 0% APR over 24 months.
Tell me more about Snapcycle Stinger E-Bike.
The Snapcycle Stinger E-Bike is a step-thru electric bike that offers riders a balance between brute force and efficiency. It comes with a 500W Brushless Geared Hub Motor, which is below the typical 750 watt motors most fat-tire e-bikes come with. The motor can provide sustained power of 500W and peak power of 750W, offering 57Nm of torque to help conquer rugged terrains easily.
The bike is powered by a 48V 12.8Ah EVE Lithium Battery made of premium Samsung INR21700-50E cells, renowned for their long lifespans and excellent performance. The battery management system complies with EN ISO 13849-1:2015 standards and comes with temperature protection features to enhance its durability and safety. With each charge, you can enjoy up to 45 miles of range on pedal-assist mode, and up to 30 miles on pure electric power mode.
The Half Twist Throttle prevents accidental activation, protecting riders from accidental injuries. The bike is equipped with *3"Fat Tire CHAOYANG 26"3.0" Fat Tires that provide excellent grip and traction on all terrains, ensuring a smooth and safe riding experience. The bike also features a Quick & Smart 48V 3 Amp Charger that fully charges the battery in less than 5 hours, keeping up with the rapid pace of commuting demands.
The Mechanical 180mm Disc Brake system comes with low-noise resin pads, and 180mm front and rear disc rotors. It also has automatic caliper centering features and can provide smooth and effective braking even in the harshest conditions. The bike also features a Front Suspension Fork with 80mm of travel, preload adjustment, and lockout, dampening the roughness of the terrain for a smoother ride. The bike is equipped with high-quality Shimano gears and derailleurs to maintain a comfortable pedaling speed, regardless of road conditions.
The Snapcycle Stinger E-Bike is undoubtedly a great choice for newcomers to cycling or ebikes, with its lightweight and stylish appearance, coupled with superior performance, providing a comfortable riding experience.
What are the features of Snapcycle R1 Pro E-Bike?
The Snapcycle R1 Pro E-Bike is a heavy-duty bike made mostly from metal. It has a Torque Sensor with instant start capabilities for a smoother, more natural ride. The bike is powered by a Powerful 750W Motor, which can peak at 1200W for faster speeds and good range for longer trips. It is equipped with a 48V 20Ah Samsung Battery to support long-distance rides up to 60 miles with fewer charges needed. The bike features an Integrated Handlebar with LCD for real-time ride data and improved aesthetics. It also has a Front Light with High/Low Beam to enhance night visibility and safety, adapting to different lighting and road conditions. The bike can be controlled via a Smart Control App with Bluetooth for keyless unlocking and ebike performance monitoring. The bike also comes with a rear rack and front carrier basket accessories. The sensitive dual-piston hydraulic braking system comes with metal-ceramic brake pads, and 160mm front and rear disc rotors. It also has automatic caliper centering features and can provide smooth and effective braking even in the harshest conditions. With 750W continuous (1200W peak) power and 85Nm of torque, the high-speed brushless geared hub motor can help you easily conquer the most rugged terrains. An adaptive lighting system and integrated handlebar lights add a layer of safety and convenience to the riding experience.